HOW WE WORK - BESPOKE PRODUCTS
BESPOKE / CUSTOM PRODUCTS
In order to make our working with you on your own special products simpler and more efficient we have developed some guidelines by which we need to work. We hope that these will be clear to you from the start so that errors are minimised and time is not lost, both in sampling and production. Below are some pointers to help you prepare to develop your own products more easily.
HOW TO DEVELOP YOUR OWN PRODUCTS WITH US
We are able to make a very wide range of shapes, sizes, colours and finishes of leather boxes and other products for you. We have developed a ‘standard’ range of packaging, which, from our experience covers most jewellers’ requirements. These are listed together with their prices, and other details including colours and linings, on our information pack (to receive our Information Pack, please email us on firstname.lastname@example.org). Many boxes can be used for several items of jewellery simply by interchanging the pads used inside the boxes. All our boxes are fully lined with pull-out inserts, except for some necklace box options. Often customers stock several styles of pad per outer box in order to maintain full flexibility.
All products have to be sampled first and the samples have to be fully approved before production can commence. Any alterations that need to be made to the first samples will require further samples to be made. If the alterations needed are our fault, we will re-sample free of charge. If, however, you require alterations to the original designs agreed, a charge will normally be made.
In order to make your samples we need clear black on white artwork of the logos or designs you wish to have incorporated onto your boxes. If we need to alter your artwork there will normally be an artwork charge. We will inform you of this charge before we proceed.
- You will need to decide which shape of boxes appeals to you most: square/rectangle, rounded square, cushion shaped oval or round. We do not supply outer cardboard boxes for any of our products for production reasons.
- Next the colour of leather must be chosen, our standard colours are black, brown, dark red, red, dark green, green, navy, blue, dark purple, purple, blackberry and burgundy. There are some further colours, which have a 10% surcharge: orange, fuchsia, royal blue, aqua, emerald green, gold and 15% surcharge for tan and natural. This covers the extra wastage of leather incurred. We can often match Pantone colours if required. This will attract an extra 15% charge. Please also note that some colours are sensitive to light and may change over time. We will advise you of this when discussing your requirements.
Then you will need to decide on the colour of the lining of your boxes. Please note that very light fabrics will be surcharged at 10% of the cost of both the box and pads because a great deal of extra care is needed to produce these items.
We have to work out which sizes and styles of boxes suit your jewellery. Our standard sizes cover most items but we know that many designers make very large or unusual shaped pieces, which we are also able to accommodate at a modest extra charge. Remember that the removable pads make many of our boxes extremely flexible and normally you can manage with 4-6 boxes sizes only, using different pads, to accommodate all the items you sell.
The size and placement of your logo come next. We will be able to assist you with this. We are specialised in blind embossed work (raised embossing) but are able to stamp, gold and silver block and even screen print. Our standard prices include one blind embossed logo per item. Extra logos and other forms of embossing will be quoted to you as necessary. Each item needs its own specifically sized metal block for each surface embossed.
We offer display pads and trays to our packaging customers only. There is also a small range of items suitable as gifts for your special customers, which we can make to suit your own colours etc. These also need to be sampled before production.
We are willing to sample half of a set of samples in a one colour way and the other in a second colour way, so you can see the ‘real thing’ before you make your final decision. This applies to both leather and lining fabrics.
It is at the sampling stage that all alterations need to be made and options explored. Once the final samples have been approved and your order processed, no further alterations can be made.
Sampling normally takes 4-6 weeks from receipt of your artwork in our office. In periods of maximum production, our suppliers sometimes require even longer but we will inform you if this is the case. Please note we will communicate with you when we have received your artwork with a full list of what you have requested, for your signature of confirmation. In this way we both understand what is being sampled on your behalf and the costs involved, (costs may be approximate in the case of special sizes etc.)
Production of your subsequent order normally takes 6-8 weeks from receipt of your deposit payment (See Terms & Conditions – Payment). Timing can depend on the quantity required and also the time of the year you are ordering. We can give you a verbal idea of timing but the confirmed date of dispatch to us by our suppliers will be given to us only a few days after receipt of the confirmed order by them and this will be communicated to you.
If there are specific deadlines involved, please let us know before we begin sampling so that we can be sure to fulfil them or inform you at once if it is not possible for us to meet them.